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FAQ

PACKAGING

1. What is the minimum units I need to order for custom packaging?

Our minimum quantity is 30 units for custom packaging

2. How long does it take to manufacture custom packaging?

Our lead time range from 7 to 14 work days from payment received and artwork approved. Additional lead time for larger quantity orders. Delay in manufacturing due to material placed on order, or not available will also influence the completion time.

3. Do you charge a design fee?

Design fee will be charged per hour or per project. This will be quoted on once more information is received on your specific project.

4. Are tooling fees the same as set-up costs?

Tooling fees is a fee charged to make a die cut or foil block used to manufacture specific order placed. Tooling can be re-used for re-order purposes
The set-up fee is a fee charged for setting up machinery with registration or setting up of specific material for the job.

5. Can I visit your shop?

We are available during work hour on appointment.We have a showroom available to discuss your ideas and projects.

WEDDING STATIONERY

1. When should I send my wedding invitations?

The norm is to send out your wedding invitations 2 month prior to the wedding. If you have a destination wedding, or picked a date that is in the festive season, you should send out your invitations sooner for your guests to make arrangements to attend your special day.

2. How do I choose paper for my wedding stationery, and can I order paper samples?

We showcase our paper and options with our booked consultation. We will advise you on what will be the best for your theme, colour scheme and design. We additonally have all our paper swatches in digital format and will be included in your digital proof to avoid any confusion.

3. How do I place an order?

You place your order with written confirmation, acceptance of quotation and deposit payment. Please remember to send all wording and information along with the acceptance, to avoid any delays in designing and production.

4. How long does production take?

Manufacturing will take 1 – 2 weeks from date of approval of final proof of artwork.

5. How long does the design process take?

The design for your wedding stationery will only commence once the deposit is made, information e-mailed in excel or word format. The design process takes 1 – 2 weeks. To finalise the design, the proof needs to be approved in writing, then will be placed in the production line for manufacturing.

6. Can I get a proof of the approval of my artwork?

Once we receive your written confirmation, deposit and information of your wedding stationery, we start with the design process. A proof will be e-mailed to you with a layout and detail added on tour wedding stationary, like ribbon, tokens, crystals etc. The design fee includes this design, and 3 changes includes. We only start with the manufacturing process once your proof has been approved

7. How can I cancel my order?

Yes, you may cancel your order. We however cannot refund you on the material, tooling, finishing products purchased for your order, and will be charged accordingly. If the stationary is competed the full amount will be charged.

8. Do you offer a rush service?

Yes, we can assist with a rush service. Additional charges will apply and vary from 20 – 50% depending on the order and lead time. Keep in mind all rush orders are paid in full before production will commence.

9. What is a monogram?

A monogram is a decorative design with the bride and groom’s initials. This can be used in all the wedding stationery as a design element.

10. Which file formats do you accept?

We accept written content only in word, or excel format. Any pdf information that needs to be re-typed will be charged at admin hourly rate. Pictures in JPEG, large format only. No cellphone pictures will be used for designing purposes.